PRIVACY NOTICE
Collecting your personal information
- We may collect personal information:
- (a) directly from you when you make an application;
- (b) if you contact us, for example to make a compaint, we may keep a record of that correspondence;
- (c) through the transactions that you carry out with us and through the fulfilment of your orders; and
- (d) from public records and other third parties where we have your permission to do so.
Personal information collected
When you register to use our services we may ask you to provide certain information such as your name, address, date of birth, email address, contact number, employment information, and bank account details.
The provision of some of the above information is mandatory if you are to receive certain of our services. If you fail to provide such personal information we may be unable to provide certain services.
Use of your personal information
5.1 We use personal information held about you in the following ways:
(a) to manage your account;
(b) to carry out our obligations arising from any contracts entered into between you and us;
(c) to prevent fraud and money laundering; and
(d) to provide you with information about products or services that you request fromm us or which we feel may interest you, where you have consented to be contacted for such purposes. You will be able to opt-out of such communications at any time by following the instructions in section 13 of this Policy;
(e) to seek your feedback on our products and services, in order to improve our services.
Legal basis for using your personal information
We will only use your personal information where it is permitted by law and where:
we need to use your personal information to perform a contract with you;
we need to use your personal information to comply with our legal obligations; and
it is in our interests and there is no disadvantage to you or risk to your personal information.
Sharing your personal information
We will share your personal information with:
service providers and third party partners who process and store data on our behalf.
if we are under a duty to disclose or share your personal information in order to comply with any legal obligation;
in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; and
to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
Keeping your personal information secure
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
Data protection laws give you a number of rights as set out below. If you would like to exercise any of your rights, please contact us at info@crownbullion-co-uk.stackstaging.com
Changes to this Policy
We may modify this Policy from time to time. We will let you know when we make any material changes to this Policy by means of notice on our website homepage or if appropriate, by contacting you directly.
15. Contact Us
15.1 If you have any questions relating to this Policy, our website or our services or wish to exercise any of your rights, please direct your enquires to the contact details on the home page.
PRIVACY & COOKIE POLICY
Collecting your personal information
We may collect personal information:
(a) directly from you when you provide it to us by filling in a form on our website. This includes information provided at the time of registering to use our website where registration is required, subscribing to our services, posting material on our website or requesting further services;
(b) if you contact us, for example, to make a complaint or to report a problem with our website, we may keep a record of that correspondence;
(c) through the transactions that you carry out through our website and through the fulfilment of your orders;
(d) from public records and other third parties where we have your permission to do so;
(e) through the use of our website, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
(f) through your computer, including where available by collecting your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual;
(g) i through Google Analytics, which collects and uses data from our company websites so we can track visitor’s data. Please click hereto find out more about how Google Analytics collects and uses this data; and
(i) through our use of User Analytics software which helps us to better understand the customer journey on our website which includes, but is not limited to, session heatmaps and recordings.
4. Personal information collected
When you register to use our website and/or services we may ask you to provide certain information such as your name, address, date of birth, email address, contact number, employment information, and bank account details.
The provision of some of the above information is mandatory if you are to receive certain of our services. If you fail to provide such personal information we shall be unable to provide certain services.
5. Uses of your personal information
5.1 We may use personal information help about you in the following ways:
(a) to manage your account;
(b) to carry out our obligations arising from any contracts entered into between you and us;
(c) to prevent fraud and money laundering;
(d) to provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. You will be able to opt-out of such communications at any time by following the instructions in section 13 of this Policy;
(e) to ensure that content from our website is presented in the most effective manner for you and for your computer;
(f) to allow you to participate in interactive features of our service, when you choose to do so; and
(g) to notify you about changes to our services.
6. Legal basis for using your personal information
6.1 We will only use your personal information where it is permitted by law and where:
(a) we need to use your personal information to perform a contract with you;
(b) we need to use your personal information to comply with our legal obligations; and
(c) it is in our interests and there is no disadvantage to you or risk to your personal information.
7. Sharing your personal information
7.1 We will share your personal information with:
(a) service providers and third party partners who process and store data on our behalf,
(b) any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
7.2 We may also share your personal information with thrid parties:
(a) if we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets;
(b) if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets;
(c) if we are under a duty to disclose or share your personal information in order to comply with any legal obligation;
(d) in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; and
10. Keeping your personal information secure
10.1 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
10.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website, any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
11. Retention of your personal information
11.1 We only keep your personal information for as long as we need to for the purposes we have set out above. We will retain your personal information for a maximum period of six years unless a longer period is required by law. Further information about how long we keep your personal data is available from our data protection leadofficer on request.
12. Your rights
Data protection laws give you a number of rights as set out below. If you would like to exercise any of your rights, please contact us using the details at section 15 of this Policy.
Right to access your personal information: you may request access to a copy of your personal information. Please send all requests for access in writing.
Right to withdraw consent: if you have given us consent to use your personal information to send you marketing, you can withdraw your consent at any time.
Right to rectification: you may ask us to rectify any inaccurate information we hold about you. If you would like to update the personal information we hold about you, please contact us.
Right to erasure: you may ask us to delete your personal information. If you would like us to delete the personal information we hold about you, please contact us, specifying why you would like us to delete your personal information.
Right to portability: you may ask us to provide you with the personal information that we hold about you in a structured, commonly used, machine readable format, or ask for us to send such personal information to another data controller.
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16. Use of cookies
16.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
16.2 Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
16.3 Cookies are useful because they allow a website to recognise a user’s device.
16.4 Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below, and then some details of the actual cookies on the site, their purpose, and what to do if you do not consent to any specific cookies being used. Please note however that since we only use cookies where they will be of benefit, any failure to consent may limit your use of this site.
